Search full product range

Service Desk Institute <BR>Service Desk and Support Analyst <BR>Instructor Guide

Service Desk Institute
Service Desk and Support Analyst
Instructor Guide

Log-in to order or become a partner

Fully accredited by APMG, this Service Desk Institute Service Desk and Support Analyst courseware is developed by leading industry experts who have followed the official The Service Desk Institute (SDI) syllabus. This is a white-labelled product and can be easily branded with your corporate logo, colours and contact details.


This three-day SDI Service Desk & Support Analyst (SDA) course recognises an individual’s knowledge of customer service competencies and certifies that they have the skills required to work in the support industry. An individual passing an SDI exam indicates that they understand the role of the service desk professional and the associated best practice for communications, customer service, teamwork, ethics, service desk processes, and terminology usage.