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ITIL 4 <BR>Awareness <BR>Instructor Guide

Instructor Guide

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Taken from the full version, accredited by PEOPLECERT, this ITIL 4 Awareness courseware is developed by leading industry experts who have followed the official AXELOS syllabus (even though this is not a product that is examinable). This is a white-labelled product and can be easily branded with your corporate logo, colours and contact details.


This AXELOS ITIL 4 Foundation certificate is a two-day course in which delegates will gain a comprehensive grounding in the aspects of ITIL 4. Delegates will also prepare for and sit a one-hour, multiple-choice foundation examination. The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day. The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the delegate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.