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ITIL: 2011 (v3) <BR>Service Offerings and Agreements (SOA) <BR>Study Guide

ITIL: 2011 (v3)
Service Offerings and Agreements (SOA)
Study Guide

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Fully accredited by PEOPLECERT, this ITIL: 2011 (v3) Service Offerings and Agreements (SOA) courseware is developed by leading industry experts who have followed the official AXELOS syllabus. This is a white-labelled product and can be easily branded with your corporate logo, colours and contact details.

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This AXELOS ITIL Intermediate course in Service Offerings & Agreements (SOA) can be run over four or five days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Offerings & Agreements processes, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90-minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day. The purpose of the ITIL Intermediate certificate in Service Offerings & Agreements is to certify that the delegate has gained a thorough and detailed knowledge of the SOA processes, the structure and advanced concepts, and has comprehended the essential principles of ITIL based SOA practices for Service Management.