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ITIL: 2011 (v3) <BR>Operational Support and Analysis (OSA) <BR>Study Guide

ITIL: 2011 (v3)
Operational Support and Analysis (OSA)
Study Guide

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Fully accredited by PEOPLECERT, this ITIL: 2011 (v3) Operational Support and Analysis (OSA) courseware is developed by leading industry experts who have followed the official AXELOS syllabus. This is a white-labelled product and can be easily branded with your corporate logo, colours and contact details.


This AXELOS ITIL Intermediate course in Operational Support & Analysis (OSA) can be run over four or five days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Operational Support & Analysis processes, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90-minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day. The purpose of the ITIL Intermediate certificate in Operational Support & Analysis is to certify that the delegate has gained a thorough and detailed knowledge of the OSA processes, the structure and advanced concepts, and has comprehended the essential principles of ITIL based OSA practices for Service Management.