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ITIL: 2011 (v3) <BR>Managing Across the Lifecycle (MALC) <BR>Study Guide

ITIL: 2011 (v3)
Managing Across the Lifecycle (MALC)
Study Guide

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Fully accredited by PEOPLECERT, this ITIL: 2011 (v3) Managing Across the Lifecycle (MALC) courseware is developed by leading industry experts who have followed the official AXELOS syllabus. This is a white-labelled product and can be easily branded with your corporate logo, colours and contact details.

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This AXELOS ITIL MALC course prepares delegates for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert certification. Specifically, this course addresses the interfaces, interactions and organisational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The purpose of the ITIL Expert certificate in Managing Across the Lifecycle is to certify that the delegate has gained a thorough and detailed knowledge of the MALC advanced concepts, and has comprehended the essential principles of ITIL based MALC practices for Service Management.