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ITIL: 2011 (v3) <BR>Foundation <BR>Study Guide

ITIL: 2011 (v3)
Study Guide

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Fully accredited by PEOPLECERT, this ITIL: 2011 (v3) Foundation courseware is developed by leading industry experts who have followed the official AXELOS syllabus. This is a white-labelled product and can be easily branded with your corporate logo, colours and contact details.


This AXELOS ITIL Foundation certificate in IT Service Management is a three-day course in which delegates will gain a comprehensive grounding in the aspects of ITIL Service Management aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a one-hour, multiple-choice foundation examination. The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day. The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the delegate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.