Frequently asked questions

We’ve done our best to cover what we think you’ll want to know about our services and products, but if you need to know more, contact us, we’re here to help. 

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Partnerships

What types of partnership are there?

Syzygal offers different types of partnership level dependent on what your goals and current status is.

Reseller Partner

Reseller partners relationships are aimed at organisations that want to deliver high quality training as an offering, but do not need a direct relationship with an Examining Institute or the costs and overheads that are associated with the relationship. As a Syzygal Reseller, the partners will only be-able to sell official Syzygal courses that are run by an approved Syzygal sponsored trainer, using Syzygal materials and having the exams administered through a Syzygal authorised exam administrator.

Reseller partners will have to market all associated courses as provided in association with Syzygal and can use the training powered by Syzygal logo and Accredited Syzygal Reseller logo. Resellers will not be allowed to use the Exam Institutes, scheme providers or official course logos under this scheme relationship.

Education Partner

Education partner relationships are aimed at organisations that want to be-able to market their courses as their own accredited organisation, use the accredited affiliate designation within their marketing. An Education Partner will have a direct relationship with an EI and can book their own exams via their respective EI, however all exam billing, sponsorship of trainers and management of the EI will come under Syzygal as the primary ATO.

The Education Partner relationship, gives the partner greater control over how they can market their courses, however comes with associated EI and scheme owner fees. Education Partners will have the full access to all fully branded courseware that they are accredited to use from Syzygal.

ATO Partner

ATO Partner relationships are aimed at established training and consulting organisations that want to have full control over their training environment, and leverage on lower direct billing exam prices for their training courses.

As an ATO partner a full direct relationship will be set up with the respective EI’s and Syzygal will produce a certificate to show that the partner will be using fully accredited materials for their courses. The ATO partner will have full control over their own trainers, proctors and administrators and will work from their own internal QMS. With a direct relationship with the EI’s the ATO partner can use the ATO logos and not have to reference Syzygal in their marketing materials. This option gives the partner the most control, however comes with the greatest cost.

How long does the partnership process take?

The time it takes to become a Syzygal partner is dependent on a number of factors.

  1. What type of partnership you are looking for
  2. What level of Exam Institute agreement you are requiring

On average it takes between five and fifteen working day’s, dependent on the timely collection and submission of the required documents.

Courseware ordering and logistics

What are the payment terms?

Payment terms are payment on order as standard.

Credit options are available dependent on fulfilling a pre-defined criterion.

What are the typical shipping times?

Printing and shipping times vary dependent on factors such as region, seasonal holidays and quantity ordered.

Shipping is generally fulfilled within two days of printing.

Syzygal recommends allowing at least 14 days from order to delivery to ensure you have your courseware when you need it.

Accreditation

Do I need an accredited trainer?

If you are wanting to deliver an accredited course and offer exams you will need to comply with three rules:

  1. The training organisation is accredited (see our accreditation options)
  2. The courseware is accredited (all Syzygal courseware is accredited)
  3. The trainer delivering the course is accredited to teach the course (trainer accreditation options available)

If you are planning on just delivering a workshop for wither knowledge or to support accredited e-Learning, you will not have to have an accredited trainer (even though we would still recommend this).

As an ATO can I use your courseware?

Yes indeed.

As ATO Partner relationships are aimed at established training and consulting organisations that want to have full control over their training environment, and leverage on lower direct billing exam prices for their training courses.

As an ATO partner a full direct relationship will be set up with the respective EI’s and Syzygal will produce a certificate to show that the partner will be using fully accredited materials for their courses. The ATO partner will have full control over their own trainers, proctors and administrators and will work from their own internal QMS. With a direct relationship with the EI’s the ATO partner can use the ATO logos and not have to reference Syzygal in their marketing materials.

Instructors

What is contained within the instructors pack?

Every instructors pack comes with the following:

  1. Course management e-Learning
  2. Full instructors guide (online), outlining the course content and exercise guides
  3. Downloadable instructors guide
  4. Full slide deck for the course
  5. The most current practice exams for the course
  6. The syllabus for the course
  7. A subject syllabus (if available)
Do you conduct train the trainer courses?

We do not have a train the trainer course schedule, however do offer train the trainer coaching to guide and enhance the ability to deliver all Syzygal courses.

Do you offer material familiarisation?

Yes, we do offer courseware familiarisation sessions for new trainers. This is where possible is delivered by one of Syzygal’s lead trainers of courseware authors with a view to guide new trainers on how to get the most out of delivering a Syzygal course. This includes delivery tricks and tips to increase student engagement and satisfaction.

Can I become a Syzygal affiliate trainer?

Syzygal does have affiliate trainer sponsorship options through our Syzygal Reseller Channel. If you are looking to deliver training and you require support, Syzygal can support you.

Reseller partners relationships are aimed at organisations and individuals that want to deliver high quality training as an offering, but do not need a direct relationship with an Examining Institute or the costs and overheads that are associated with the relationship. As a Syzygal Reseller, the partners will only be-able to sell official Syzygal courses that are run by an approved Syzygal sponsored trainer (this would be you), using Syzygal materials and having the exams administered through a Syzygal authorised exam administrator.

Courseware

What are the courseware delivery formats?

Syzygal offers three main delivery formats for all of our courses to ensure you can pick an option that suits you and your customer the best.

Premium books provide a physical book, which is fully bound, full colour interior with a colour cover.

Standard books provide a physical book, which is fully bound, black and white interior with a colour cover.

Digital books are colour soft copies of the standard press book, delivered through a secure system with access for 90 days.

What is typically included within a student manual?

The student manual comes in a standard format.  This is done so the instructor will always know how the course and manual is structured; this makes it easy for trainers to cross multiple course titles and subjects.  The student manual includes a copy of each slide used in the training course, along with the notes below each slide.  The manuals also include classroom exercises; all foundation courses also have a section called ‘buzz exercises’, which are short, attention focusing activities to drive home key messages.

The instructor pack comes with copies of the latest practice exams, syllabus and glossary (where available), which can be printed for course candidates, or distributed as soft copies.

Do you offer third-party courseware?

No, we do not sell third-party courseware. All Syzygal courseware has be developed in-house by our team of seasoned and experienced best practice consultants.

You can be rest assured that with using Syzygal courseware, you are using the best and most relevant materials available on the market.

Can I brand this courseware as my own?

Yes indeed.

Syzygal offers a branding service, where you can have a branded as your own or onward branding to reflect your customers brand.

Can I edit the courseware?

No, unfortunately you cannot edit the courseware. All Syzygal courseware has gone through stringent checks both internal and external to ensure that it is fit for purpose, and is fully accredited.

Editing the courseware would unfortunately remove the accredited status of the courseware.

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